Privacy Policy
Your privacy matters to us. This policy explains how WaveHub CastFlux collects, uses, and protects your personal information when you engage with our financial modeling education services.
Last Updated: January 15, 2025 | Effective Date: January 15, 2025
Information We Collect
Personal Information You Provide
When you interact with our services, we collect information you voluntarily share with us. This helps us provide better educational experiences and communicate effectively about our programs.
Technical Information
Our website automatically collects certain technical information to improve functionality and user experience. This data helps us understand how people use our educational resources.
How We Use Your Information
We use collected information to deliver high-quality financial modeling education and maintain effective communication with current and prospective students. Every use of your data serves a specific purpose related to our educational mission.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Program enrollment and administration | Contact details, educational background, payment information | Contract performance |
| Educational content delivery | Account information, learning preferences, progress data | Contract performance |
| Customer support and communication | Contact details, inquiry history, feedback | Legitimate interest |
| Website improvement and analytics | Technical data, usage patterns, performance metrics | Legitimate interest |
| Marketing communications | Contact details, program interests, communication preferences | Consent or legitimate interest |
Information Sharing and Disclosure
We carefully control how your information is shared. We never sell personal data to third parties, and any sharing serves specific purposes that benefit your educational experience or meet legal requirements.
Service Providers
We work with trusted companies that help us deliver our educational services. These partners are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements
In certain circumstances, we may need to disclose your information to comply with legal obligations or protect legitimate interests. This includes situations where disclosure is required by Australian law or regulatory authorities.
Your Privacy Rights
Under Australian Privacy Principles and international privacy standards, you have several rights regarding your personal information. We're committed to honoring these rights and making it easy for you to control your data.
Access Your Information
Request a copy of the personal information we hold about you, including details about how it's being used and who it's shared with.
Correct Inaccuracies
Update or correct any personal information that's outdated, incomplete, or inaccurate. We'll make changes promptly after verification.
Data Portability
Receive your personal information in a structured, commonly used format that allows you to transfer it to another service provider.
Withdrawal of Consent
Withdraw your consent for specific uses of your information, such as marketing communications, at any time through your account settings.
Deletion Requests
Request deletion of your personal information, subject to legal and contractual obligations. We'll explain any limitations that may apply.
Complaint Resolution
Lodge complaints about our privacy practices with us directly or with the Australian Privacy Commissioner if you're not satisfied with our response.
How to Exercise Your Rights
To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our approach combines technical, administrative, and physical safeguards.
Technical Safeguards
Access Controls
While we maintain robust security measures, no system is completely immune to security breaches. In the unlikely event of a data breach affecting your personal information, we'll notify you and relevant authorities as required by law, typically within 72 hours of discovery.
Data Retention and Deletion
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our retention periods vary based on the type of information and how it's used.
| Information Type | Retention Period | Deletion Method |
|---|---|---|
| Student enrollment records | 7 years after course completion | Secure deletion from all systems |
| Marketing contact information | 3 years after last interaction | Automated purge with confirmation |
| Website analytics data | 26 months from collection | Automatic system deletion |
| Payment transaction records | 7 years for tax compliance | Secure archival then deletion |
| Support communication history | 2 years after case closure | Manual review then deletion |
You can request early deletion of your information by contacting us directly. We'll honor these requests unless we have legitimate reasons to retain the data, such as ongoing legal obligations or unresolved disputes.
International Data Transfers
Some of our service providers and technology partners operate outside Australia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data according to Australian privacy standards.
Transfer Safeguards
Countries where your data may be processed include the United States (for cloud hosting and analytics), the United Kingdom (for customer support systems), and Singapore (for payment processing). All transfers comply with Australian Privacy Principles and include contractual protections.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website performance, and provide personalized content. You have control over how these technologies are used.
Types of Cookies We Use
You can control cookie preferences through your browser settings or our cookie management tool. Note that disabling certain cookies may affect website functionality and your user experience.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we'll notify you through multiple channels to ensure you're aware of how these changes affect your privacy rights.
How We Notify You of Changes
Your continued use of our services after we publish changes constitutes acceptance of the updated policy. If you disagree with any changes, you can contact us to discuss your options or request account closure.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, we're here to help.
WaveHub CastFlux
513 Queen Victoria Square
Melbourne VIC 3000, Australia
Phone: +61 8 9467 2870
Response Time: Within 5 business days
If you're not satisfied with our response to your privacy inquiry, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.